Support
A question, a problem, an idea? Write to us.
In a medical emergency, call your local emergency number (112 in Europe): Glucami cannot help you in that case.
Frequently asked questions
Which sensors work with Glucami?
Glucami reads glucose from a LibreLinkUp account (FreeStyle Libre sensors, with a “follower” account) or from a Nightscout site. Dexcom is planned.
Readings stopped or are late
First check that the official sensor app receives readings and that sharing is on. With LibreLinkUp, open the LibreLinkUp app once: new terms to accept sometimes block access. Then, in Glucami, open Settings > Glucose source and test the connection.
I am changing phones: how do I keep my data?
Your readings, doses and meals stay on the phone. Make a backup in Settings > Backup (for example to iCloud Drive), then restore it on the new phone. With an account, your settings and subscription follow you too.
How do I delete my account and data?
In the app: Settings > Account > Delete my account. The account and your settings are erased from the server. If you no longer have access to the app, write to privacy@kairolabs.fr from your account’s email address. Data on the phone is erased by uninstalling the app.
What is left after the free trial?
The 7-day trial unlocks every feature. After that, the free version keeps the essentials (glucose, insulin log, carbs, statistics, backup); the rest requires a subscription. Nothing you entered is deleted. See Free or Premium.
Manage or cancel a subscription
Subscriptions go through the App Store. On iPhone: Settings > your name > Subscriptions. Refunds are requested from Apple at reportaproblem.apple.com.
Is my data shared?
No. All the details are in the privacy policy.